Returns | The Scent Guru Group | Smell, Recall, Connect – Essential Awakenings
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Our Return Policy

We are pleased to accept returns during the 10 days following your purchase. After 10 days, however, we unfortunately will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.

Late or missing refunds:
If you haven’t received a refund yet, kindly check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  You may also contact us at scentguru@icloud.com.

Shipping:
To return your product, you should mail your product to: 69 Byram Shore Road Greenwich Connecticut US 06830

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we received your returned item without a tracking number.